php - Incorrect string value: '\xE8.. &n...' for column -

i'm creating ticket system in php uses imap fetch mail exchange server.

when i'm putting html message email in mysql database, following error occurs when there special char in message body è:

incorrect string value: '\xe8. ' column 'message' @ row 1 

i allready tried stuff like:

utf8_encode($message); 

but removes html message shouldn't happen.

the mysql table:

mysql> show create table crm.tickets; +---------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ | table   | create table                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      | +---------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ | tickets | create table `tickets` (   `id` int(100) not null auto_increment,   `sendername` varchar(40) default null,   `senderemail` varchar(60) default null,   `companyid` int(15) default null,   `userid` int(15) default null,   `subject` varchar(100) default null,   `message` longtext,   `timestamp` int(60) default null,   `toname` varchar(120) default null,   `toemail` varchar(60) default null,   `ownerid` int(11) default null,   `ticketstatus` int(1) default null,   `tickettype` int(2) default null,   `timespend` int(10) default null,   `locked` int(1) default null,   `queue` int(3) default null,   primary key (`id`) ) engine=innodb auto_increment=31 default charset=utf8 | +---------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ 1 row in set (0.00 sec) 

anyone got idea?

i created own function replace microsoft chars html chars. working charm!